AI sales call analysis for the recordings you upload
Upload a short call recording. Vozah transcribes it, scores the rep on the same nine dimensions used for AI practice calls, and helps you pick what to rehearse next.
Already on a paid plan? Sign in to upload a recording
From recording to next practice task
1. Export and upload
Export audio from Zoom, Teams, Meet or your dialer as MP3, MP4, MPEG, MPGA, M4A, WAV or WebM, up to 4 MiB. Trim long calls to the conversation you want reviewed.
2. Transcription
The audio goes to OpenAI's speech-to-text service. The result is a plain-text transcript without speaker labels. Uploads that produce no usable speech fail and do not use your allowance.
3. Nine-dimension scoring
The scoring model infers which speaker is the rep, scores each of the nine dimensions from 0 to 100 with written feedback, and adds a coaching summary. The overall score is a weighted composite.
4. Choose the next drill
Your scorecard joins your practice history. From the dashboard, a coaching plan finds your three weakest dimensions across recent scorecards and suggests matching practice scenarios.
What a scored upload looks like
This is a hypothetical example written by Vozah to show the format. It is not a customer call. The rep, company and scores are invented. The dimension names, weights and composite formula match the product.
Transcript excerpt · Hypothetical
Uploaded transcripts arrive as unlabeled text, like this. The scorer decides who the rep is.
“Thanks for making time. I saw you're hiring three more field technicians, so I wanted to ask how you're handling scheduling today.”
“Mostly a shared calendar and a lot of phone calls. It works, mostly.”
“Got it. Our platform automates dispatch, sends reminders, syncs with QuickBooks and has a mobile app for technicians, so it would save you a lot of time.”
“We looked at something similar last year.”
“Totally fair. Why don't I send over some info and follow up next week?”
57/100
Weighted composite of the nine dimension scores
- Opening Hook70
Specific reason for the call tied to their hiring news.
- Discovery58
Accepted “it works, mostly” without asking what breaks or what it costs.
- Qualification45
- Value Proposition62
Listed features before a pain was confirmed.
- Objection Handling66
Did not ask what happened with last year’s evaluation.
- Talk-to-Listen Ratio50
- Pacing72
- Closing40
- Next-Step Clarity38
“Follow up next week” has no time or owner.
Coaching summary: Good opener, but discovery stopped at the first answer and the call ended without a dated next step. Before the next call, practice asking two follow-up questions about the scheduling pain and proposing a specific meeting time.
How this example becomes practice
The three weakest dimensions here are Next-Step Clarity, Closing and Qualification. When the rep generates a coaching plan, Vozah averages recent scorecards, picks the weakest three and suggests a scenario for each. In this case that could be closing practice against the built-in “Procurement Pushback at the Close” buyer. The rep then runs a voice roleplay and compares the new scorecard with the uploaded call.
File size, length and monthly allowances
How much audio fits in 4 MiB
Approximate, at a constant bitrate. Container overhead and variable bitrates shorten these slightly.
| Format | Fits |
|---|---|
| MP3 or M4A, 32 kbps mono (speech export) | about 17.5 min |
| MP3 or M4A, 64 kbps | about 8.7 min |
| MP3, 128 kbps (common music default) | about 4.4 min |
| WAV, 16 kHz 16-bit mono (256 kbps) | about 2.2 min |
| WAV, 44.1 kHz 16-bit stereo (1,411 kbps) | about 24 sec |
Uploads per month
Per covered seat, reset on the first day of each UTC calendar month.
| Plan | Price | Uploads |
|---|---|---|
| Free | $0 | Not included |
| Solo | $29/mo | 5 |
| Team | $149/mo | 50 |
| Growth | $399/mo | 200 |
| Business | $899/mo | 1,000 |
- Up to 10 uploads per hour per user.
- Very long transcripts are rejected. Trim the recording and upload again.
- If scoring fails after transcription, the transcript is kept and you can retry scoring from your dashboard.
Transcript-based, not acoustic
Useful for judging
- Whether the opener gave a specific reason for the call
- Whether discovery questions went past the first answer
- How objections were acknowledged and explored
- Whether value was tied to a pain the buyer stated
- Whether the call ended with a dated, owned next step
Limits to know
- No speaker labels: the rep is inferred and can be misidentified
- Talk-to-listen balance is estimated from text, not timed audio
- Tone, pitch and emotion in the audio are not measured
- No deal outcome, CRM or calendar data is used
- Scores are AI coaching guidance and can be wrong. Review them before acting on them
For the broader coaching workflow, see AI sales coach. For how the rubric dimensions are defined, read how AI sales call scoring works. Weighing this against a conversation intelligence platform? Read Vozah vs Gong.
Upload only what you are allowed to share
Recording and consent rules depend on where call participants are located. Make sure you have permission to record and to process the recording with an AI service, and leave out sensitive customer details. Vozah saves the transcript and scorecard, not the audio file. Read how Vozah handles recordings and transcripts and the privacy policy.
Common questions
What file types and sizes can I upload?⌄
Which plans include recording uploads?⌄
Does Vozah know which speaker is the sales rep?⌄
Does the analysis measure tone of voice?⌄
Is the audio file stored?⌄
How is this different from conversation intelligence software?⌄
Start with practice, add recordings later
Free accounts include 10 voice practice minutes a month. Recording uploads start on the Solo plan.
10 practice minutes each month · No credit card required